Bookings and payments
You can secure your place with a deposit of 150 euros per person. This will be paid when you book your holiday.
Bookings are only accepted via our booking site. Deposit will be paid by a credit card.
As a receipt of the booking, we will send you a confirmation email, where you will see the services you have booked and the terms of the payments.
Payments are due as follows: Half of the balance is due 2 months (60 days) before your arrival and the remainder must be paid on your arrival date. If you book your holiday less than 60 days before your arrival, we will send you a payment request link right after your booking is registered for the first half of the balance.
The payment is possible also by bank transfer. In this case please ensure that the money is in our account on the due date so please pay a few days before. Unpaid services are considered cancelled.
In the case of cancellation, we can’t pay your paid deposit back. This is because they are needed to cover the booking and the cancellation costs. Therefore, a travel insurance is highly recommended, so you can get your refund through your insurance company.
Please make sure that you read carefully the confirmation email we send you, to find more detailed information about your holiday.
Additional Costs
Check-out cleaning is included in the booking price when it is a normal level of cleaning (standard check-out cleaning).
If the property requires excessive cleaning due to an event such as a party, heavy soiling, improper use, or an unusually large mess, additional cleaning costs will be charged after check-out, based on the actual amount of work required. Cleaning fee is 50 euros per hour.
Guests are expected to leave the property in a reasonably tidy condition (e.g., dishes washed, waste placed in bins, no extensive spills, stains, or excessive dirt).
Normal wear from a standard stay is fully covered by the included cleaning fee.
If you have booked or will book later an optional activity, those costs will be charged when those activities are done. No additional payments charged in advance.
Cancellation
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- If the cancellation comes more than 60 days before arrival, you only lose your deposit.
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- If the cancellation comes between 59 and 31 days before arrival 25% of already paid amount will be paid back – excluding the deposit.
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- Cancellations done 30 days or less than 30 days before the holiday: holiday is scheduled to start and payments are not refunded at all.
- If a person in your group must cancel, someone else can take their place for no extra charge. It may also be possible to change the booking to another time, if there is availability
- In case there is the need to cancel, then person who made the booking in the first place, should be the one to give written notice of cancellation and the charges shown apply from the date that we receive the notice at our office.
- Cancellations done 30 days or less than 30 days before the holiday: holiday is scheduled to start and payments are not refunded at all.
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- On a case-by-case basis, it may be possible to transfer your holiday to another dates.
Price changes for rescheduled Holidays
If a confirmed holiday is rescheduled to different dates, the price of the holiday may change. All rescheduled bookings will be re-priced according to the rates valid at the time the change is requested.
Any increase in price will be added to the final balance and must be paid when the balance is due for the rescheduled holiday.
Previous prices, discounts, or special offers applied to the original booking will not automatically transfer to the new dates unless explicitly stated otherwise.
Rescheduling of discounted bookings
Bookings made using a promotional or time-limited discount are valid only for the original dates selected at the time of purchase. If the customer requests to reschedule a discounted booking, the original discount will no longer apply.
The booking will be re-priced at the standard rate applicable at the time the rescheduling request is made, and the customer will be responsible for paying any difference in price. Any increase in price will be added to the final balance and
must be paid when the balance is due for the rescheduled holiday.
The guests participate all services at their own risk. We recommend taking out travel insurance before you visit. If you get travel insurance with cancellation cover this should cover you in the event of a cancellation due to illness, injury or other unforeseen circumstances.
Is it guaranteed to see the Northern Lights?
We have had 100% success rate, meaning every one of our holiday package guests has seen the northern lights since 2017. But even then, is important to keep in mind that there is no guarantee that you will see them during your stay. We will do our absolute best to make sure that dream of yours comes true, but we are at the mercy of nature and cannot promise that you will see the Northern Lights.
Accommodation
Traveling with a friend or family: You will share a cabin with them privately. Each cabin has two bedrooms and sleeps up to 5 people. Traveling solo: you will have your private room in a shared cabin with another possible suitable solo traveler.
Contact Information
You can contact us before the trip, during your stay or after the trip.
by email: contact@auroraholidays.net
by phone: +358 40 7625005 / Tiina
If you have any other questions about anything concerning our terms, feel free to contact us!