Terms & Conditions

Bookings and payments

You can secure your place with a deposit of 150 euros per person. This will be paid when you book your holiday.

Bookings are only accepted via our booking site. Deposit will be paid by a credit card.

As a receipt of the booking, we will send you a confirmation email, where you will see the services you have booked and the terms of the payments.

Payments are due as follows: Half of the balance is due 2 months (60 days) before your arrival and the remainder must be paid on your arrival date. If you book your holiday less than 60 days before your arrival, we will send you a payment request link right after your booking is registered for the first half of the balance.

The payment is possible also by bank transfer. In this case please ensure that the money is in our account on the due date so please pay a few days before. Unpaid services are considered cancelled.

In the case of cancellation, we can’t pay your paid deposit back. This is because they are needed to cover the booking and the cancellation costs. Therefore, a travel insurance is highly recommended, so you can get your refund through your insurance company.

Additional Costs

If you have booked or will book later an optional activity, those costs will be charged when those activities are done. No additional payments charged in advance.

Cancellation

 

• • If the cancellation comes more than 60 days before arrival, you only lose your deposit.

• • If the cancellation comes between 59 and 31 days before arrival 25% of already paid amount will be paid back – excluding the deposit.

• • Cancellations done 30 days or less than 30 days before the holiday: holiday is scheduled to start and payments are not refunded at all.
    
    
  • On a case-by-case basis, it may be possible to transfer your holiday to another dates.
  • If a person in your group must cancel, someone else can take their place for no extra charge. It is also possible to change the booking to another time, if there is availability
  • In case there is the need to cancel, then person who made the booking in the first place, should be the one to give written notice of cancellation and the charges shown apply from the date that we receive the notice at our office.

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The guests participate all services at their own risk. We recommend taking out travel insurance before you visit. If you get travel insurance with cancellation cover this should cover you in the event of a cancellation due to illness, injury or other unforeseen circumstances. 

Please make sure that you read carefully the confirmation email we send you, to find more detailed information about your holiday.

Is It Guaranteed To See The Northern Lights?

We have had 100% success rate, meaning every one of our holiday package guests has seen the northern lights since 2017. But even then, is important to keep in mind that there is no guarantee that you will see them during your stay. We will do our absolute best to make sure that dream of yours comes true, but we are at the mercy of nature and cannot promise that you will see the Northern Lights.

Accommodation.

Traveling with a friend or family: You will share a cabin with them privately. Each cabin has two bedrooms and sleeps up to 5 people. Traveling solo: you will have your private room in a shared cabin with another possible suitable solo traveler. 

Contact Information

You can contact us before the trip, during your stay or after the trip.

by email: contact@auroraholidays.net
by phone: +358 40 7625005 / Tiina

If you have any other questions about anything concerning our terms, feel free to contact us!